Innvite Hospitality
  • Columbus, OH, USA
  • 25000-28000
  • Salary
  • Full Time

Hotel Discounts, vacation Days, Bonuses


The Housekeeping Manager (HM) works with the  General Manager to supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. This is the onsite lead supervisory job in the housekeeping department.

The Housekeeping Manager typically supervises a number of housekeeping and laundry employees with a limited range of facilities. The Housekeeping Manager may supervise or provide leadership to 5-10 housekeeping department workers. This position will perform cleaning duties to all areas of the hotel. In addition to keeping the entire hotel clean, the Housekeeping Manager is responsible for maintaining a neat and organized housekeeping and laundry area and is responsible for the security of the hotel linen and supplies inventory. The Housekeeping Manager's focus on guest and associate satisfaction, expense control and product quality and will lead to their contribution to the overall goals of the hotel.

Job Description

DUTIES AND RESPONSIBILITIES:

Deliver on the promise of Holiday Inn Express  in all interactions with guests and clients. Manage according to the

Holiday Inn Express. standards and instill a passion for customer service in all associates of the hotel. Create

processes and procedures to ensure the hotel is properly supplied with all guest amenities, are meeting guest

expectations, and the hotel is properly maintained and clean.

Ensure all staff is properly trained and have the supplies and equipment needed to effectively carry out their job

functions.

The Housekeeping Manager is responsible for leading the delivery of clean rooms for occupancy that meet the

brand's time, product and placement standards.

Partner with the Operations Manager to monitor performance and make recommendations for disciplinary and

other human resources-related actions.

Partner with the Operations Manager to recruit, develop, and manage the Housekeeping staff.

Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public

areas are clean and in good repair to meet guest and owner expectations. Advise employees of deficiencies and

instruct on corrective action. Provide adequate retraining as needed.

Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest

suites to ensure guest satisfaction and owner expectations.

Partner with the Maintenance Manager to operate the proper use and cleaning of all commercial laundry

equipment and management of the laundry operation of the hotel.

Partner with the General  Manager to inventory and maintain par levels for linen and supplies.

Maintain procedures for security of lost and found items.

Promote teamwork and quality service through daily communication and coordination with other shifts and

departmental management.

Enforce hotel standards, policies, and procedures are in place within the housekeeping department.

Ensure compliance with federal, state and local laws regarding health, and safety services.

Perform other duties as assigned

QUALIFICATIONS AND REQUIREMENTS:

High School Diploma or equivalent plus five years housekeeping experience including a minimum of one year of supervisory training/experience.

Previous background from the extended stay industry preferred.

Ability to speak, read, and write fluent English; other languages beneficial.

Reading and writing abilities are required in order to communicate effectively with guests and co-workers,

complete written documented tasks, order supplies, receive instructions and read equipment manuals and safety information.

Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.

Problem solving, reasoning, motivating, organizational and training abilities.

Ability to prioritize and organize work assignments.

Experience with Microsoft Office preferred.

Frequently standing up, bending, climbing, kneeling, and moving about the facility.

Will be required to regularly use commercial cleaning chemicals.

Carrying, lifting or pulling items weighing up to 50 pounds.

Frequently standing up and moving about the facility.

Frequently handling objects and equipment to maintain the facility.

Frequently bending, stooping, kneeling, climbing, and crawling.

Could be required to work mornings, evening, weekends, and holidays.

Benefits Description

 We offer a variety of benefits to our employees including:

  • Health Benefits (Health & Dental Insurance)
  • Vacation
  • IHG Hotels & Other Outlets Discounts
  • Paid Holidays
  • Sick Days
  • Annual Bonus

Job Type: Full-time

Salary: 25000-28000

Experience:

  • Housekeeping Supervisor: 1 year (Required)
  • Housekeeping Management: 2 years (Required)
Innvite Hospitality
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